Freight Forwaders Brisbane
Custom Logistic Services enables your company to send and receive freight from every country in the world. Our network of real-time communication points spans multiple time zones, setting a new standard for global business. From our headquarters in Brisbane, we provide personalised services to every major area of Australia through fully supported branch offices.
Founding Director Matthew Zeludko envisioned a service model fully oriented on a complete range of client services — disrupting the typically inefficient, unreliable and expensive industry of freight forwarding.
A professional freight forwarder expedites the client’s ability to import and export merchandise. A small portion of our complete range of services includes negotiating transportation, documenting shipments and filing proper insurance forms. Our agents keep close track of your goods, ensuring that everything gets where it needs to go smoothly and efficiently.
Drawing on an established network of carriers and freighters, we negotiate the best possible price to move your goods along the most efficient route. Every step along the way gets documented and tracked, providing you with peace of mind and a clear communications channel. By maintaining relationships with multiple providers, we retain the flexibility and expertise to provide every client with the personalised services they deserve. From Customs Clearance to Personal Effects services, we’re here for you.
Where are you located?
Custom Logistic Services is headquartered in Brisbane. We have branch offices throughout Australia and assist customers with their freight forwarding in New Zealand.
How can I be sure you can ship my merchandise?
As a freight forwarder, we do not actually handle or move your merchandise. We act as your agent in locating a suitable professional freighter and negotiating the best price and service.
What kind of paperwork do you handle?
We take care of all paperwork related to customs import and export. This includes bills of lading, common carrier documentation and customs forms, among many others.
What if I need to make an insurance claim?
When preparing your merchandise for shipment, we assist you in filling out all the necessary insurance forms. We also make sure you are carrying the correct type and amount of insurance. In the event of a claim, we will communicate with the insuring agency on your behalf.
What happens after you hand off my shipment to the freighter?
We continue to stay involved in the shipment process; clear communication is one of our core values. We track your shipment all the way to its destination. We can account for your merchandise during every step of the delivery.
Do you work for companies or individuals?
We personalise our services for the needs of the client. Many of our clients are corporations, but we won’t turn anyone away if we can reasonably help them. Our unique position in the market allows us to offer less-than-container-load shipping, which is especially beneficial for new and emerging companies that cannot afford to contract a full shipment.
Can’t I just ship overseas without hiring you?
It is unusual for a company to ship or receive items from overseas without a freight forwarder. When you hire Custom Logistic Services, we stand between you and an intimidating world of international regulation. You are a professional in your field; let us guide you through ours.
The world of merchandise import and export can be a maze of documentation and shipping requirements, rules and regulatory requirements. Our mission is to help your business move goods between ports or airports as quickly, efficiently and cost-effectively as possible. Your company depends on moving your freight around the world; we place our years of experience and network of carriers at your disposal.
We have formed a daily working relationship with the Custom Logistic Services Team during 2014 who handle our Import Shipments both Sea and Air.
Our product lines are simply time critical into store – without meeting tight deadline constraints we would face unbearable penalty costs from our own clients.
The Custom Logistic Team have consistently exceeded our high scheduling demands – going above and beyond to ensure urgent shipments are moved same day orders are placed.
I was initially referred to Matthew and Custom Logistic Services as an alternative to a larger and multi-national freight forwarding company we had been using for the past 5 years to move our Export LCL Sea Freight.
I had long been under the impression that bigger was best in terms of freight forwarders for pricing and service – was I wrong!
After receiving initial freight prices from Custom Logistic Services, we quickly realised we were paying too much for our Sea Freight Export Orders and possibly having an impact on total export sales & revenue.
We made the decision to give Customs Logistic Services a trial in 2014 and simply haven’t looked back.